We are sorry, but don't worry, you have 14 days from the date of receipt of the package to request an exchange or a return. You will have to pay for the shipping.

Exchange

If you wish to exchange your order, the easiest way is to write to us atcontact@germainedespres.comwith the subject "Exchange", specifying the number of your order, the item you want to exchange and what you want to exchange it for. We are at your disposal to advise you.

Return

If you prefer a return, send us a message tocontact@germainedespres.comwith the subject "Return", indicating the order number, the item in question and the reason for the return (so that we can better understand what went wrong).

The article must then imperatively be returned in its original packaging, not worn, not washed and be accompanied by the invoice or the order number to the following address

GERMAINE DES PRESLESTRADE12220

GALGANFrance

To avoid the risk of loss or delay, we strongly advise you to send the item with a tracking number.

Upon receipt of the item we will send you a refund via the payment method used for your order. The refund process is usually done within 5 days of receipt.

We hope that next time you will find your happiness!

DELIVERY

Standard delivery is free from 60€ for France and 150€ for Europe and the rest of the world. Express delivery will be charged whatever the amount of the order depending on the destination country.

For France, standard deliveries are made by Colissimo at the rate of 6€. The delivery time is 48 to 72 hours.

Express delivery is available by Chronopost at a cost of 12€. Delivery time is 24 hours for orders placed before 13:00

For Europe, standard delivery, 4-5 days, (Colissimo or Delivengo) is free for orders over 150€. For orders under 150€ the cost is 12€.

For an express delivery the cost will be 18€. The time displayed by the carriers is 48 hours for orders placed before 13:00. This delay is not contractual.

For the rest of the world, standard deliveries are made by post with tracking (5 to 10 days depending on the country) and cost 12€. Delivery is free for orders over 200€.

Express delivery is 25€, 3-4 days delay non contractual.

Shipments to destinations outside the European Union may be subject to import taxes or customs duties. These charges are exclusively the responsibility of the recipient, who must pay the amount due to the sender or the competent authorities.

• How do I track my delivery?

You can track your order from "my account" then "my orders".

Germaine des prés cannot be held responsible for the consequences due to a delay in delivery by the distribution services.

EN

Standard delivery is free starting at 60€ for France and 150€ for Europe and the rest of the world. Express delivery will be billed based on the final destination regardless of the order's amount.

For France, standard deliveries are made by Colissimo at a cost of 6€. Delivery is free starting at 60€. Deliveries take between 48 and 72 hours.

For Express delivery, the fee is 12€. Delay will be 24h for orders received before 13:00 Paris time

For Europe, standard delivery time is 4-5 days (Colissimo or Delivengo) and free starting at 150€. For purchase amounts lower than 150€, the fee is 12€.

For an Express delivery, the fee is 18€. Delay will be 48h for orders received before 13:00 Paris time.

For the rest of the world, standard deliveries are done by the post office with a tracking number (5 to 10 days delivery time depending on the country with a fee of 12€. Delivery is free starting at 200€.

Express delivery is 25€. Delay will be 2-4days for orders received before 13:00 Paris time.

Shipments to destinations outside of the European Union may be subject to import taxes or customs duties. These charges are exclusively at the expense of the recipient, who must pay the amount due to the shipper or competent authorities.

• How can I track my delivery?

You can follow your order in "my account" and then "my orders".

Germaine des prés cannot be held responsible for any consequences due to a delivery slowdown in local distribution centers.